Most reservations are confirmed immediately, after payment of the reservation confirmation amount indicated by the customer service representative.
You can contact us via WhatsApp to organize a customized tourism schedule that suits your needs. Please provide the date of arrival and return, the number of people, as well as the cities and landmarks you would like to visit in advance so that the customer service representative can process your request in the best possible way.
Cancellation of tourism program reservations depends on the possibility of canceling hotel and accommodation reservations, so please check with the customer service representative when arranging your tourism program.
certainly! You can inform the customer service representative of the landmarks or cities you wish to add or delete, and he will, in turn, rearrange the program schedule according to your request.
You will be notified of the appropriate baggage allowance for each vehicle when you make your reservation. Please adhere to the number of luggage that you specified, because we will arrange the car suitable for the number of your luggage.
This is possible unless there is a need to change previously booked hotels or accommodations. You can inform us of all your requests and inquiries during the program and we will do our best to meet all your needs.
You can contact us and we will do our best to return the item you forgot in the car.
Most reservations are confirmed immediately, after payment of the reservation confirmation amount indicated by the customer service representative.
You can cancel your reservation a maximum of 24 hours before the start of the trip. If you request a cancellation less than 24 hours before the trip, there will be no possibility of refunding the fees paid.
On most trips, yes, the price includes lunch. You can confirm by visiting the trip page on our website and looking at the “What is and is not included in the price” section.
The stations from which the tour guide picks you up are usually close to the tourist centers of the city. You can also request a service to pick you up and return you to the hotel, but an additional cost may be imposed for this service.
You will be notified of the number of luggage allowed per vehicle when you make your reservation. Please adhere to the number of luggage that you specified, because we will arrange the car suitable for the number of your luggage.
You can contact us and we will do our best to return the item you forgot in the car.
You will be notified of these details by a customer service representative when you make your reservation.
Most reservations are confirmed immediately, after payment of the reservation confirmation amount indicated by the customer service representative.
If you cancel your reservation more than 72 hours before the scheduled start of your rental, you will be able to receive a full refund.
If you cancel your reservation less than 72 hours in advance, or while you are at the rental office at the time of pickup, you will be able to receive a refund of the amount you paid minus the cost of the 4-day rental process. Therefore, you will not be able to get any refund if you reserved your car for 4 days. .
If you cancel after the scheduled start time of your rental (or if you don’t show up), you will receive no refund.
*Unless you have booked a ‘non-refundable’ car*
Yes, delivery and pick-up service is available at airports, but this service may incur additional fees. Please inform the customer service representative of your request in this regard when making your reservation.
Yes, you can add an additional driver to the car, but the additional driver must meet all the required conditions, and additional fees may apply to this service.
Most reservations are confirmed immediately, after payment of the reservation confirmation amount indicated by the customer service representative.
You will be notified of the number of luggage allowed per vehicle when you make your reservation. Please adhere to the number of luggage that you specified, because we will arrange the car suitable for the number of your luggage.
When the reservation is confirmed, the customer service representative will inform you of the gate number and plate number where you will find the company representative waiting for you.
If you cancel your reservation more than 72 hours before the scheduled start of your rental, you will be able to receive a full refund.
If you cancel your reservation less than 72 hours in advance, or while you are at the rental office at the time of pickup, you will be able to receive a refund of the amount you paid minus the cost of the 4-day rental process. Therefore, you will not be able to get any refund if you reserved your car for 4 days. .
If you cancel after the scheduled start time of your rental (or if you don’t show up), you will receive no refund.
*Unless you have booked a ‘non-refundable’ car*
If you have booked an “airport pick-up service” we will track your flight and automatically adjust the start time of the transfer according to your new arrival time. Remember to provide your flight number when making your reservation.
Once your flight arrives, the driver will wait for 45 minutes, giving you plenty of time to clear security and collect your luggage. You will be contacted when your flight arrives. If it appears that it will take more than 45 minutes to access the portal, please contact a customer service representative via WhatsApp or call the customer support number.
It is important to remember that the driver may leave after the 45-minute period if the delay is not notified.
You can contact us and we will do our best to return the item you forgot in the car.
Most reservations are confirmed immediately, after payment of the reservation confirmation amount indicated by the customer service representative.
If you cancel your reservation more than 72 hours before the scheduled start of your rental, you will be able to receive a full refund.
If you cancel your reservation less than 72 hours in advance, or while you are at the rental office at the time of pickup, you will be able to receive a refund of the amount you paid minus the cost of the 4-day rental process. Therefore, you will not be able to get any refund if you reserved your car for 4 days. .
If you cancel after the scheduled start time of your rental (or if you don’t show up), you will receive no refund.
*Unless your reservation is non-refundable*
You will be notified of the number of luggage allowed per vehicle when you make your reservation. Please adhere to the number of luggage that you specified, because we will arrange the car suitable for the number of your luggage.
You can contact us and we will do our best to return the item you forgot in the car.
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