Car rental questions, answered

Yes. Quotes and booking are free, there are no booking or service fees, and there's nothing to pay online. You pay the rental company by credit or debit card at pickup.

Your quote shows the total price, including taxes and mandatory charges, the currency, and any extras you choose. If you change your dates, location, car category or extras, the price may change, and we always ask for your agreement first.

No. Every charge is shown in your quote before you confirm, and extras are added only if you ask for them.

Your booking is for a car category, so you'll get the confirmed model or a similar one, unless a specific model is guaranteed in writing. Photos are for illustration.

Yes, subject to availability. For bookings less than 48 hours before pickup, we share the cancellation terms with you before confirming.

Yes. Both automatic and manual cars are available, and your booking specialist gives you the price for each.

At 298 partner branches in 50 cities and 35 airports across Türkiye, including Istanbul Airport, Sabiha Gökçen and Antalya. You'll find every pick-up place in the Get quotes form.

In some locations, yes. Hotel delivery depends on availability at the branch and may cost extra. Your booking specialist confirms whether it's possible and what it costs.

Yes, one-way rentals are available. A one-way fee may apply, and your booking specialist confirms it before you book.

Share your flight number when you book, and let us know about any delay. We coordinate your pickup time with the branch for you. Waiting times and desk hours are shown in your booking conditions.

Usually, yes, depending on availability. Message us before your return time, and we'll arrange the extension and confirm the cost with you.

Let us know as soon as you can, and we'll inform the branch. A late return may cost extra under the rental agreement.

Not automatically. Early returns follow the rental conditions in your booking.

In general, no. Rental cars usually can't leave Türkiye.

Return the car with the same fuel level as when you picked it up.

Yes, and it depends on the rental company and the car. Your booking specialist gives you the daily limit and the cost of any extra kilometres when confirming your booking.

Rental cars come with an HGS tag, so you drive through toll points without stopping. Tolls are deducted from your deposit, and anything above it is charged to your card.

Fines are registered to the car's plate and passed on to the driver. In Türkiye, camera fines can arrive weeks after the rental ends, so you may hear about one after your trip. You can always ask us for the details of any fine.

Not for normal use. A washing fee applies only if the car is returned very dirty.

The rental company releases it after you return the car. How quickly it appears in your account depends on your bank, and our team follows up for you until it's released.

Every rental car in Türkiye carries the legally required insurance. Your quote shows what's included, the excess if there is one (the amount you'd still pay in case of damage), and any optional extra protection. Read these details before you confirm, because "full insurance" can mean different things.

Call the emergency services if needed, then contact the rental company's assistance line and us. You'll usually need a police report or an accident report form (kaza tespit tutanağı) for your cover to apply. Don't arrange repairs yourself. Our support team will guide you through every step, 24/7 on WhatsApp.

Call the roadside assistance number in your rental documents and message us. We'll help arrange a repair or a replacement car as quickly as possible.

Only for charges allowed under your rental agreement, and you can ask for evidence of any charge. Photos and a video at pickup and return protect you.

Yes. Cancel at least 48 hours before your pickup time (local Türkiye time) and you pay nothing. This applies to every booking made through Kezdura.

Send your reservation reference in the WhatsApp chat where you booked, or by email to [email protected]. What counts is the time your message reaches us, and we confirm that we've received it.

A cancellation fee may apply. If so, the amount is stated in your booking confirmation, and you'll never pay a fee you weren't told about in advance.

Yes, depending on availability. If the change affects the price, we tell you before anything is confirmed.

We let you know right away and find you a suitable alternative. If no alternative works for you, you can cancel your booking free of charge.

Our team speaks Turkish, English and Arabic.

On WhatsApp, 24/7, in the same chat where you received your quotes, from the moment you land until long after your trip ends. You can also write to us from our Contact us page.

Email [email protected] with your reservation reference and a short description. We acknowledge every complaint and keep you updated until it's resolved.

Kezdura is the brand of Professional Travel Group Turizm Otomotiv Tic Ltd Şti, registered in Türkiye (MERSİS 0733092403100001) and based in Esenyurt, Istanbul. We started in 2021 as Professional Rent a Car in Istanbul and became Kezdura in 2024, bringing car rental across Türkiye together in one place.