Terms of service
Car rental booking and support
Effective date 10 June 2024 • Last updated 22 October 2026
These Terms explain how Kezdura arranges car rental bookings in Türkiye, what customers need to provide, and how payments, cancellations and support are handled.
1 Who we are and what these Terms cover
Kezdura is the trading brand of Professional Travel Group Turizm Otomotiv Ticaret Limited Şirketi, registered in Türkiye, MERSİS number 0733092403100001, tax number 7330924031, with its registered address at Zafer Mah. Doğan Araslı Bul. No: 95/1 İç Kapı No: 114, Esenyurt/İstanbul. In these Terms, “Kezdura”, “we” and “us” refer to that entity. Contact: [email protected], WhatsApp +90 501 329 90 99, website https://kezdura.com/.
These Terms cover our Türkiye self drive car rental booking and support services, including requests through our website, WhatsApp and other official channels. They do not cover airline tickets, tours, accommodation or services operated by Kezdura’s Syria branch.
2 Our role and the rental supplier
Kezdura acts as a booking intermediary connecting you with an independent car rental supplier. The supplier identified in your confirmation provides the vehicle, enters into the rental agreement with you, takes payment and any security deposit, and manages vehicle handover and return. Kezdura provides reservation assistance and customer support.
Our intermediary role does not exclude our responsibility for our own services, representations or errors, or any responsibility imposed on us by applicable law. The supplier’s rental conditions govern vehicle use and its rental service; these Terms govern our booking and support service. Both must be made available before you commit to the booking, together with the booking-specific conditions. Mandatory consumer rights prevail. A supplier condition does not override an express commitment made by Kezdura.
3 Requests and booking confirmation
Submitting a form or exchanging messages is a booking request, not a confirmed reservation. Initial prices and vehicle availability remain subject to supplier confirmation. We send the final offer, applicable conditions and these Terms for your review. A reservation is confirmed when you have accepted the final offer and we send written confirmation identifying the supplier and reservation reference. No payment is required in advance under our standard booking model.
Check the driver name, dates, pickup and return locations, vehicle category, price and conditions in your confirmation. Tell us promptly about any error. Corrections are subject to availability and any clearly explained price difference, unless the error is ours or the supplier’s and applicable law provides otherwise.
4 Prices and payment at pickup
Your final offer must state the rental period, total price including applicable taxes and mandatory charges, payment currency, included services and any optional extras you select. Kezdura does not charge customers a separate booking or service fee and does not collect any payment from customers. All rental payments and security deposits are paid directly to the supplier.
The rental price is paid directly to the supplier at pickup. No prepayment does not mean no security deposit, no card requirement or no possible cancellation charge. Any applicable deposit, accepted payment methods, late cancellation charge and no-show charge must be disclosed before you accept the booking.
Where a price is displayed in one currency and collected in another, the settlement currency and conversion method must be disclosed before acceptance. Your card issuer may impose its own conversion or transaction charges. Optional extras require your express agreement. A change to your dates, location, vehicle category or extras may change the total price; we will obtain your agreement before confirming the change.
5 Driver eligibility and required documents
The main driver and every additional driver must meet the supplier’s requirements for the booked category, including minimum age, licence validity and the minimum period the licence has been held. Requirements may vary by supplier and category; there is no single age threshold for all vehicles.
Bring the original identity or passport documents, driving licence, any required translation or international driving permit, and an accepted payment card with sufficient available funds. Where required, the card must be in the main driver’s name. We will communicate the applicable requirements before booking acceptance. Do not assume that cash, debit cards or a third party’s card will be accepted.
Provide accurate information, including driver details and any eligibility issue relevant to the booking. A supplier may refuse handover if lawful, previously disclosed requirements are not met. Any charge arising from that refusal is subject to the disclosed booking conditions and applicable law; refusal does not automatically entitle the supplier to retain the full rental price.
6 Security deposit and its release
The supplier may require a card pre-authorisation or security deposit in addition to the rental price. The amount, method and release conditions must be disclosed before you accept the booking. A deposit is distinct from rental payment and does not necessarily limit liability under the rental agreement.
The supplier handles deposit release and any deductions. Release timing depends on the rental terms and bank processing; Kezdura cannot promise a universal release date. We assist with follow-up and requests for evidence of deductions. You may dispute charges with the supplier and use any available payment-provider or legal remedies. Our assistance does not replace rights you have against us or the supplier.
7 Vehicles and optional equipment
Unless an exact model is expressly guaranteed in writing, a booking is for the confirmed vehicle category or a similar vehicle. Images are illustrative. Child seats, additional drivers and other extras are subject to confirmation and disclosed prices. A materially different substitute, downgrade or additional cost requires your agreement; if the confirmed service cannot be supplied, your cancellation, refund and other statutory rights remain available.
8 Cancellation and booking changes
You may cancel free of cancellation charges when your cancellation reaches Kezdura at least 48 hours before the confirmed pickup time. We calculate this deadline using local time at the pickup location in Türkiye. This free cancellation promise applies to all bookings arranged through Kezdura, regardless of the supplier.
Send your reservation reference and cancellation request to [email protected] or on WhatsApp at +90 501 329 90 99. We will acknowledge receipt. The time your request reaches the designated channel determines whether it meets the deadline; a delay in our acknowledgement does not move that time. Keep a copy of your message and contact our alternative channel if delivery fails.
For cancellations received less than 48 hours before pickup, failure to arrive, or failure to meet disclosed handover requirements, the supplier may apply charges under its applicable policy. Only charges disclosed before you accept the booking and permitted by law may apply. Your confirmation must state the amount or calculation method. These Terms alone do not create a fixed late cancellation or no-show charge.
Bookings made within 48 hours of pickup: Cancellation availability and any applicable charges will be disclosed before the booking is confirmed, and the customer will be asked to agree to them. No cancellation charge that was not disclosed in advance will be imposed, subject always to the customer’s mandatory legal rights.
Changes are requests until we confirm supplier acceptance. We will explain any price difference or lawful charge before you agree. A shorter rental or early return does not automatically create a proportional refund; the disclosed rental conditions and any mandatory rights apply.
Date-specific car rental contracts are generally excluded from the usual 14-day withdrawal right under Türkiye’s Distance Contracts Regulation. This does not remove the free cancellation promise above or other mandatory remedies. Any separately supplied service must be assessed under the rules applicable to that service.
9 Pickup delays and flight information
Provide accurate flight details for airport pickup and notify us promptly of changes or delays. Where flight tracking is included, it helps us coordinate with the supplier; it does not guarantee an unlimited vehicle hold, an open desk outside operating hours or free out-of-hours service. Applicable waiting periods, desk hours and charges must be disclosed before acceptance.
If you expect to arrive late, contact Kezdura and the supplier using the confirmation details. Do not assume that a delayed flight automatically changes your reservation or cancels any agreed no-show conditions. We will help request an adjusted pickup, subject to supplier availability and your applicable rights.
10 Rental use and return
At pickup, inspect the vehicle with the supplier and record existing damage, fuel or charge level, mileage and supplied equipment. Read the rental agreement before signing. If it materially differs from the confirmed booking, contact us before accepting the change.
Only authorised drivers may drive. Follow applicable laws and the supplier’s disclosed rules, including restrictions on cross-border travel, use, fuel or charging, mileage and return location. Request approval for extensions before the agreed return time. Lawful charges for damage, fines, tolls, fuel, excess mileage, late return or administration must follow the rental agreement and applicable law; you may request supporting evidence and dispute them.
11 Insurance accidents and breakdowns
The confirmation and supplier documents must explain included cover, any excess or deductible, exclusions and optional protection. Descriptions such as “full insurance” do not by themselves mean that every loss is covered or that no excess applies. Review the actual policy or waiver conditions before accepting optional cover.
For an accident, theft or breakdown, follow the supplier’s reporting and roadside assistance instructions and obtain required reports where applicable. Contact emergency services when necessary. Notify the supplier promptly and contact Kezdura for assistance. Do not arrange repairs or admit liability on the supplier’s behalf without authority. Failure to comply with lawful reporting requirements may affect cover, subject to applicable law.
12 Support complaints and service failures
Kezdura offers customer support 24 hours a day, seven days a week through WhatsApp at +90 501 329 90 99. You may also email [email protected]. We assist with booking issues, supplier coordination and deposit follow-up. Resolution times may depend on the supplier, bank or the circumstances; 24/7 availability is not a promise of immediate resolution.
Send complaints to [email protected] with your reservation reference, a description and relevant records. We will acknowledge the complaint and explain the next steps. You do not have to complete an internal complaints process before using a remedy available by law.
If we or the supplier cannot provide a confirmed service, we will notify you promptly and help arrange an acceptable alternative or the cancellation and refund due under the contract and law. Material changes or extra costs require your agreement. The party responsible for any refund must process it within the legally applicable deadline. Events outside reasonable control do not automatically remove refund rights or excuse duties that cannot lawfully be excluded.
13 Responsibility and consumer rights
Each party remains responsible for its own obligations and for liability imposed by applicable law. Kezdura is not the vehicle owner or insurer merely because it arranges the booking, but remains accountable for its own conduct and any statutory intermediary duties. These Terms do not affect any rights or obligations that cannot be excluded or limited under applicable law.
14 Personal information and website use
We process booking and contact information as described in our separate Privacy Notice at https://kezdura.com/privacy-policy/, including sharing necessary details with the supplier and relevant service providers on a lawful basis. Acceptance of these Terms is not blanket consent to marketing or international data transfers. Any required consent is requested separately.
Use our website and booking channels lawfully. Do not submit fraudulent requests, impersonate others, interfere with systems or misuse content. Kezdura and third party branding remains owned by its respective rights holders.
15 Applicable law and updates
These Terms are intended to be governed by the laws of the Republic of Türkiye, without depriving consumers of mandatory protections applicable under conflict-of-law rules. Consumers retain access to competent consumer arbitration committees, courts and other mandatory dispute procedures where applicable. No exclusive forum is imposed that restricts mandatory consumer rights.
The version supplied when your booking is accepted applies to that booking. Later website updates apply prospectively and do not unilaterally change an existing reservation. If a clause is unenforceable, the remaining clauses continue where legally possible. Translations must reflect the same commitments; no language clause may override mandatory protections.